Easy Interaction between IT and HR Department Using Active Directory Workflow
Most of the IT tasks, such as modifying user information or moving user account in OUs, are requested by other departments, including HR, which eventually take a huge amount of time in IT department.
Using AD Change Request mechanism (AD Workflow) feature in Borna, one can delegate most of the tasks, related to AD management, to other users in other departments, whose straightforward interface only requires you a few clicks.
For more information about AD delegation, visit Active Directory Delegation of Administration.
AD Change Requests (Active Directory Workflow)
Change Request subsystem of Borna allows you to define AD workflow for frequent tasks related to user and computer managements in a domain. Three main roles of this subsystem are as follows:
Requester: Users who submit an AD request (e.g. resetting password request or changing group membership request) in Active Directory. You can assign this role to technicians in HR department.
Approver: Users, chiefly administrators or managers, who has the authority to approve or reject an AD request. This role can be assigned to technicians or helpdesks in HR and IT department.
Executor: Users who are responsible for performing operations related to an AD request.
Using user templates, one can specify important and necessary fields when a user is being created and set a default value for these fields which consequently save huge time. This method improves efficiency and accuracy in user creation process as well.
For more information, visit User/Computer Templates.
All events Borna performs on Active Directory are logged and can be displayed and tracked easily.