User to Change Their Forgotten Password without Calling Helpdesk Staff
It is estimated that around 40% of helpdesk tickets are related to password resets and user unlock. On average, this takes about 20 minutes to resolve which is really time consuming. There is no way around these tasks with default built-in Windows tools. What if a user can change its own password, similar to what users do when they forget their social network’s password?
Borna AD manager provides a self-service password reset feature that allows Active Directory users to change their own password even if they forget the current own. To do so, an administrator must indicate which attributes to be asked from a user to verify them. AD users can change their own password using to different techniques: